What membership types are available?
- Adult or Concession: 1 Member
- Adult + Guest or Concession + Guest: 1 Member + 1 guest
- Joint Adult: 2 Members
- Joint Adult + Guest: 2 Members + 2 guests
- One Adult Family: 1 Member + 4 children
- One Adult Family + Guest: 1 Member + 4 children + 1 guest
- Two Adult Family: 2 Members + 4 children
- Two Adult Family + Guest: 2 Members + 4 children + 1 guest
Concessionary membership for disabled adults can be purchased online or onsite. Personal assistants can always attend with disabled adults for free.
Concessionary membership for students or those over 60 can be purchased onsite or directly with our team (via firstname.lastname@example.org or 020 7942 5792 (Monday to Friday, 10am-12pm and 3-5pm, excluding bank holidays) with proof of eligibility of either:
- Student status – age 17 or over in full time education
- Seniors – over the age of 60
How can I add a guest/s to my Membership?
You can add an un-named guest/s to any membership type to enjoy your membership with others.
Concession, Adult and Family (One Adult) memberships can add one un-named guest for £30, and Joint Adult and Family (Two Adult) memberships can add two un-named guests for £50.
To add a guest your membership, please email us (email@example.com) or call us on 020 7942 5792 (Monday to Friday, 10am-12pm and 3-5pm, excluding bank holidays). Our team in The Anning Rooms for Members and Patrons will also be happy to help.
Members who are registered disabled can always bring one personal assistant with them for free.
What discounts do I get as a Member?
To receive your Member discount in the Museum shops (20%) and restaurants (10%), or to use the cloakroom for free, simply present your membership card.
To use your discount in our online shop, enter your special membership discount code. You will receive the current code in your welcome email, and we provide a new code in each of our monthly e-newsletters. Please contact us at firstname.lastname@example.org if you’d like to be reminded of what the code is for this month.
To receive a 10% discount on Visitor Events such as Dinosnores for Kids please select Member tickets from the event webpage and bring your membership card with you to the event.
How can I receive a digital copy of the Members’ Magazines?
Please send us an email at email@example.com if you would like to opt-in to a digital version of our Evolve magazine, published three times a year.
At the moment we do not yet have a digital option for our family magazine, WILD WORLD.
How can I skip the queue to enter the Museum?
To enjoy your priority access to the Museum, simply walk to the front of the queue and show your membership card to a member of staff managing the entrance.
I’ve lost my Membership card/my Membership card has not arrived – can I get it replaced?
If you have lost your card, please email us at firstname.lastname@example.org to request a replacement. We can replace lost cards once free of charge. Additional requests may incur a fee.
If you would like to visit before your new card arrives, please visit the Anning Rooms for Members and Patrons, your exclusive lounge and restaurant on the second floor of Hintze Hall, to collect a temporary membership card to enjoy your onsite benefits.
If your membership card or welcome pack has not arrived within two weeks of purchase, please contact us so we can re-issue these to you as soon as possible. Please email email@example.com or call us on 020 7942 5792 (Monday to Friday, 10am-12pm and 3-5pm, excluding bank holidays).
How can I check or update my details with you?
Please email us at firstname.lastname@example.org or call us on 020 7942 5792 (Monday to Friday, 10am-12pm and 3-5pm, excluding bank holidays) and we will be happy to help. You can also ask one of our team in The Anning Rooms for assistance.
How can I renew my Membership?
If you joined via Direct Debit, your membership will renew automatically every year and we will send your your new card/s in the post.
To renew your membership by card, please see here and tick 'I am renewing my membership' and add your membership number.
If you are not sure when your membership is due to renew, or if you have any other questions, please email us at email@example.com.
How can I cancel my membership?
Please get in touch if you would like to cancel your membership by emailing firstname.lastname@example.org or calling us on 020 7942 5792. If your membership is set to automatically renew via annual Direct Debit, we require 5 working days’ notice prior to the payment being collected to cancel this on your behalf.
What are the Terms and Conditions of membership?
Please see our Terms and Conditions here.