Face covering exemptions
Face coverings must be worn inside the Museum. However, there are several reasons in line with Access and Equality that would mean individuals cannot wear face coverings. Below is a list of face covering exemptions for the Museum:
- Children under the age of 11
- If you have a physical, neurological, mental or emotional condition that means you cannot put on, wear, or remove a face covering
- If putting on, wearing, or removing a face covering would cause you severe distress
- If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
- If you are entering the Museum to avoid injury or escape the risk of harm, and you do not have a face covering with you
- If you need to remove it while at the Museum to avoid harm or injury or the risk of harm or injury to yourself or others
- If you need to eat, drink, or take medication you can remove your face covering
- If you are asked to remove your face covering by a security officer or other member of staff
- If you require First Aid assistance or need to signal for urgent assistance from staff
Plan your trip with the Museum map. Museum guides are available to buy from the Museum shop.
Download the map PDF (2.2MB)
Entry to the Museum is on Akeman Street. Find out how to get to the Museum.
Safety around the Museum
Our historic building has lots of stairs and railings. Please take extra care, especially if visiting with children.
There is lift access to the ground, first-floor and second-floor galleries of the Museum, and to Akeman Street car park. Please use the stairs where possible to ensure lifts are available for those who need them. Lifts are restricted to one household at a time.
Galleries 1-6 and the unisex toilet are step-free. The shop is on the ground floor but has one step. Staff can provide a ramp on request.
All toilets are open. Please follow social distancing. One household at a time.
There are two sets of male and female toilets. One set is inside the Museum, next to the shop, and the other is outside the Museum, accessed through Akeman Street car park.
There is also an accessible unisex toilet on the ground floor of the Museum.
The Akeman Street and unisex toilets have baby changing facilities.