Facilities and access at Tring

The Natural History Museum in Hertfordshire

A family looking at the exhibits

We aim to provide a friendly, accessible environment for all our visitors and the widest possible access to our buildings, exhibitions, and collections.

For more information about accessing the Museum, please call us on +44 (0)20 7942 6171, Monday to Friday, 9.00-17.00.

Last updated 13 April

  • Getting around the Museum

    Face covering exemptions

    Face coverings must be worn inside the Museum. However, there are several reasons in line with Access and Equality that would mean individuals cannot wear face coverings. Below is a list of face covering exemptions for the Museum:

    • Children under the age of 11
    • If you have a physical, neurological, mental or emotional condition that means you cannot put on, wear, or remove a face covering
    • If putting on, wearing, or removing a face covering would cause you severe distress
    • If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
    • If you are entering the Museum to avoid injury or escape the risk of harm, and you do not have a face covering with you
    • If you need to remove it while at the Museum to avoid harm or injury or the risk of harm or injury to yourself or others
    • If you need to eat, drink, or take medication you can remove your face covering
    • If you are asked to remove your face covering by a security officer or other member of staff
    • If you require First Aid assistance or need to signal for urgent assistance from staff

    Museum map

    Plan your trip with the Museum map. Museum guides are available to buy from the Museum shop.

    Download the map PDF (2.2MB)

    Entrances

    Entry to the Museum is on Akeman Street. Find out how to get to the Museum.

    Safety around the Museum

    Our historic building has lots of stairs and railings. Please take extra care, especially if visiting with children.

    Lifts

    There is lift access to the ground, first-floor and second-floor galleries of the Museum, and to Akeman Street car park. Please use the stairs where possible to ensure lifts are available for those who need them. Lifts are restricted to one household at a time.  

    Galleries 1-6 and the unisex toilet are step-free. The shop is on the ground floor but has one step. Staff can provide a ramp on request.

    Toilets 

    All toilets are open. Please follow social distancing. One household at a time.

    There are two sets of male and female toilets. One set is inside the Museum, next to the shop, and the other is outside the Museum, accessed through Akeman Street car park.

    There is also an accessible unisex toilet on the ground floor of the Museum.

    The Akeman Street and unisex toilets have baby changing facilities.  

  • Cloakroom, parking and photography

    Cloakroom

    The cloakrooms are currently closed. 

    Parking

    There is free car parking in Dawes Park. It has 50 spaces, with three for Blue Badge holders and two parent-and-toddler spaces

    The Akeman Street car park is currently closed due to major building works. Two Blue Badge holder spaces are still available.

    Alternative car parks are available off the high street. The car parks managed by Dacorum Borough Council are free for the first hour with a small charge thereafter.  

    Photography and filming

    Photography and filming with hand-held cameras or phones for personal use only is permitted in the Museum. Tripods, monopods or additional lighting are not permitted.

    Visitors should not take photos or make recordings of other individuals without asking for their permission.

    The use of cameras or filming devices for non-private or commercial purposes is prohibited without the prior authorisation of the Museum. Please contact our filming team in advance of your visit or find out more about using the Museum as the backdrop for your next film project or photography shoot.

  • D/deaf and hard of hearing

    There are induction loops at the information desk, in the shop, in the Ugly Bug Cafe and in the Rothschild Room. If you need any other assistance during your visit to the Museum, our staff will be happy to help you.

  • Visually impaired visitors

    Guide dogs

    We welcome assistance dogs onto the Museum grounds and in the galleries.

    For more information call us on +44 (0)20 7942 6171.

    Low light levels

    Gallery 6 and often Gallery 2 have low light levels to help preserve specimens. 

    Safety around the Museum

    Our historic building has lots of stairs and railings. Please take extra care, especially if visiting with children.

  • Neurodiversity

    We have a variety of resources and activities to support children and families with neurodiverse conditions.

    Some of our staff are trained in basic Makaton. 

    We also have four Makaton-based gallery trails:

    The Museum is currently operating with ticketed time slots and a reduced number of visitors. Therefore the galleries are generally quiet and spacious.

    To help prepare you for your visit, there is an image gallery at the bottom of this page. 

    We run early-morning openings a few times a year from 10.00-12.00 on Sundays. Follow us on Facebook or sign up to our mailing list to find out about dates.

  • Eat, drink and shop

    Horsebox Cafe

    The Horsebox Cafe is open Saturdays and Sundays 10.00-16.00 and is located in the Hastoe Lane car park. The main cafe is closed.

    Picnic areas

    You can eat packed lunches in the outdoor picnic areas. The indoor picnic area is currently closed.

    Some outdoor picnic benches have lift-up seats for wheelchair users.

    Visitors enjoying a drink in the cafe.

    Shop

    The shop is open but with reduced capacity. It's mandatory to wear a face covering in the shop. Children under 11 are exempt. Read our full list of exemptions.

    Find a great range of nature-inspired gifts for all ages, including mineral specimens, soft toys, games, books, posters and greetings cards. The shop is on the ground floor and is open Tuesday-Sunday and bank holidays, 10.30-16.30. 

Explore the galleries

From anglerfish to zebras, meet the stars of our six free galleries. 

Activity and guide books

Navigate your way with our guidebook filled with fascinating stories and facts, or pick up an activity book to complete during and after your visit.

Buy them from the Museum's shop. 

Explore the local area

Once you've wandered the galleries, head to Tring Park. The chalk grassland is a ten-minute walk from the Museum.

Tring town centre has a variety of shops, cafes and pubs, plus the Tring Local History Museum. A short drive away is the Wildlife Trust reserve, College Lake.