
We aim to provide a friendly, accessible environment for all our visitors and the widest possible access to our buildings, exhibitions and collections.
Last updated 24 May
If you require assistance during your visit, please speak to a member of staff at an entrance. For more information about accessing the Museum:
- call us on +44 (0)20 7942 5000
- email us
Companion tickets
We offer free companion tickets to paid exhibitions. Find out what's on.
Reduced lift service
Many of the lifts across the museum are currently out of order due to a technical fault. Accessibility across our South Kensington site is reduced as a result. We are sorry for the inconvenience to visitors.
If you are planning a visit soon and need to use a lift while exploring the museum please contact us for more specific information on the day or use our booking change request form if you have paid for exhibition tickets and can no longer attend. General admission tickets can be rebooked online.

Getting to the Museum
Find out all the different ways to get to the Museum and where to enter.
Cromwell Road main entrance what3words: ///chose.wonderfully.star
Exhibition Road what3words: ///limit.take.admits
Security notice
Your bags may be searched when you arrive at the Museum. Please do not bring any sharp objects, including knives and scissors, as they may be confiscated.
Find out more about the security and safety measures we have in place.
Smoke-free
Smoking (including the use of electronic cigarettes and vaping products) is not permitted on the Museum premises.

Accessible Morning Visits to Titanosaur: Life as the Biggest Dinosaur
Disabled visitors and those with neurodiverse conditions can see our newest exhibition Titanosaur: Life as the Biggest Dinosaur away from daytime crowds.
10.00-10.45 every other Wednesday from 3 May
Disabled person: £12.95
Companion ticket: Free
Extra adult: £16
Extra child: £9

Contemplation room
This is a quiet, naturally lit room used for prayer and reflection. Please speak to our staff in Hintze Hall if you wish to use the room.

Explore the galleries
Discover what you can see and do in our free galleries, and where to eat, drink and shop. Find your way around with the Museum map.

Virtual Museum: 13 ways to explore from home
Delve into the Museum from home with a virtual self-guided tour of the galleries, an interactive experience about Hope the blue whale and audio guides narrated by Sir David Attenborough.

Visiting the Museum at Tring?
Find access information for the Museum at Tring, Hertfordshire and all you need to know for a great day out.