Contact us

Ticketing and general enquiries

If your enquiry is urgent please call our Contact Centre on +44 (0)20 7942 5000. Lines are open Monday-Sunday 9.00-17.00. 

For general enquiries and feedback, please email us.

We aim to respond to all enquiries within five working days.

We ask you to remember that staff are trying to help you to the best of their ability - please treat them with respect. 

Has your e-ticket not arrived? 

Our ticket confirmation emails are currently taking longer than usual to be sent.

If you have not received an email with your tickets and are visiting in the next 3-5 days, there is no need to contact us - your tickets will arrive soon.

If you have a record of your order number at the time of booking, you can also show this when you arrive to gain entry.

Please also check your junk inbox or try searching your emails for ‘NHM tickets'.

Please email us or call us on +44 (0)20 7942 5000 if you can't find your email and don't have your booking number.

General admission ticket enquiries

If you would like to change or cancel your free general admission ticket booking, you do not need to contact us.

Simply make a new booking here.

Any donations made as part of your ticket booking are non-refundable.

Exhibition ticket enquiries

Tickets to our paid exhibitions are non-refundable, but may be transferred in exceptional circumstances to an alternative date.

To request a transfer, please complete our booking change form.

Any donations made on top of exhibition tickets are non-refundable.

Lost property

If you lose something at the Museum please contact us with your name, contact details, a description of the item and the date of your visit. We keep lost items for one week.

Commercial enquiries

Membership: +44 (0)20 7942 5792
Venue hire: +44 (0)20 7942 5434
Filming: +44 (0)20 7942 5434
Picture library: +44 (0)20 7942 6547
Publishing: please contact us via the form below
Licensing (retail): please contact us via the form below

If you would prefer to email us, please contact us via our enquiries form.

Library and Archives enquiries

Library and Archives: +44 (0)20 7942 5460
If you would prefer to email us, please contact us via our enquiries form.

School enquiries

The Museum at South Kensington is open to school groups. All visits including self-guided visits must be prebooked. To book a visit or find out more information, view the guidance on the Essential information for schools page or call us: +44 (0)20 7942 5555

Guided tours

For information about guided tours please email

Contact the Natural History Museum in Tring

Need to speak to someone at the Natural History Museum in Tring, Hertfordshire?