Contact us

General enquiries and ticketing

Switchboard: If your enquiry is urgent please contact us on +44 (0)20 7942 5000. Lines are open Monday-Sunday 9.30-17.00.

For general comments and feedback, please email us.

Thank you for your patience while we respond to a large number of enquiries. We aim to respond to enquiries within five to 10 working days.

We ask you to remember that staff are trying to help you to the best of their ability - please treat them with respect. Aggressive, abusive or intimidating behaviour will not be tolerated.

General admission ticket enquiries

You do not need to contact us to cancel or rebook free general admission tickets. You can book a new general admission ticket at any time. We do not operate any cancellation or waitlists. If you need to cancel any shop purchases, please contact us with your order number, email address and date of visit. All donations are non-refundable.

Can't find your e-ticket?

We are experiencing delays with our ticket confirmation emails. If you have not received your email and are visiting in the next 3+ days, please do not call or email us - your tickets will arrive soon. Alternatively, if you have a record of your order number at the time of booking, you can show this when you arrive to gain entry.

Please also check your junk inbox or try searching your emails for 'nhm tickets'. Please email us or call us on +44 (0)20 7942 5000 if you can't find your email and don't have your booking number.

Exhibition ticket enquiries

For refunds or transfers on temporary exhibition tickets, please fill out our booking change request form with your order number, email address, and name. All donations are non-refundable and Gift Aided tickets are only transferable. If you have a shop purchase included, please let us know if you'd like it moved to another date or refunded. If you're required to self-isolate, we can transfer your tickets to a new date.

Lost property

If you lose something at the Museum please contact us with your name, contact details, a description of the item and the date of your visit. We keep lost items for 28 days.

Commercial enquiries

Membership: +44 (0)20 7942 5792
Venue hire: +44 (0)20 7942 5434
Filming: +44 (0)20 7942 5434
Picture library: +44 (0)20 7942 6547
Publishing: please contact us via the form below
Licensing (retail): please contact us via the form below

If you would prefer to email us, please contact us via our enquiries form.

Library and Archives enquiries

Library and Archives: +44 (0)20 7942 5460
If you would prefer to email us, please contact us via our enquiries form.

School enquiries

The Museum at South Kensington is open to school groups. All visits including self-guided visits must be prebooked. To book a visit or find out more information, view the guidance on the Essential information for schools page or call us: +44 (0)20 7942 5555

Contact the Natural History Museum in Tring

Need to speak to someone at the Natural History Museum in Tring, Hertfordshire?