Facilities and access

Family using a multimedia guide

Talk to us about access

Have a question about facilities or access at the Museum?

Call us on +44 (0)20 7942 5000.


We aim to provide a friendly, accessible environment for all our visitors and the widest possible access to our buildings, exhibitions and collections.


You can hire wheelchairs for free from the cloakrooms just inside the Exhibition Road entrance, or next to the main toilets behind Hintze Hall.


All floors in the Blue, Green and Red zones and the Darwin Centre are accessible by lift. There is no step-free access to the Earth Lab or the Earth Sciences Teaching Room at present.


Wheelchair-accessible toilets and baby-changing facilities are clearly marked on the Museum map and floor plans.


We have a small number of parking spaces on site for Blue Badge holders. Book in advance by calling us on +44 (0)20 7942 6230. You can access these spaces via Queen’s Gate to the west of the Museum.

There are also 12 Blue Badge parking spaces on Exhibition Road, which are managed by the Royal Borough of Kensington and Chelsea and cannot be booked in advance. You can park there for four hours between 8.30-18.30. More information on the Royal Borough of Kensington and Chelsea's website.


You can leave coats and luggage in our cloakrooms in Hintze Hall and by the Exhibition Road entrance. Luggage is charged according to weight. Museum Members and children aged three and under can leave items for free, including folded pushchairs.

Prices per item:

Umbrellas: £1
Coats: £2
Bags up to 4kg: £2
Bags 4-9kg: £3.50
Bags 9kg and over: £8

For people with visual impairment

Pick up a free audio descriptive multimedia guide in English from the Hintze Hall ticket desk or book online to ensure availability.

We also have an audio descriptive guide to our Treasures exhibition in the Cadogan Gallery and our Volcanoes and Earthquakes gallery.

Free, guided audio description tours of the spirit collection are available on request. Book at least two weeks prior to your visit on +44 (0)20 7942 5000.

Braille and large-print gallery guides are also available. 

If you need any other assistance during your visit to the Museum our staff will be happy to help you.

Download the Treasures exhibition audio guide MP3 (33MB)

Download the Volcanoes and Earthquakes gallery audio guide MP3 (43MB)

Download the Images of Nature gallery audio guide MP3 (41MB)

Guide dogs

We welcome guide dogs at the Museum. There are grass areas for them outside and water is available on request. You can leave your guide dog with the attendants at either of our cloakrooms if you wish.

Please note that guide dogs are not allowed on our Spirit Collection Tours. If you need help with access talk to staff at the information desks, or call us on +44 (0)207 942 5000.

For people with hearing impairment

Pick up a free touchscreen British Sign Language multimedia guide to our galleries from the Hintze Hall ticket desk, or book your guide online.

Induction loops are built in at our information desks and ticket desks, and at various points in the Darwin Centre and Images of Nature gallery.

British Sign Language events

Many of our regular events are British Sign Language interpreted. These free events will give you exciting insights into our science and behind-the-scenes collections.