Pokémon x Natural History Museum

I didn’t get a ticket – will there be another chance?

A limited number of tickets will be released in November, and those who signed up to the priority list will get first access before general release. To stay up to date on the latest ticketing news, sign up for our email newsletter.

I signed up to the priority list – why couldn’t I book a ticket? 

We’re sorry you couldn’t book a ticket this time. We experienced incredibly high demand, and the tickets sold out very quickly. If you signed up to the priority list, you’ll get advanced notice of the November ticket release for another chance to book a ticket. However, be aware that there are a lot of people on this list, so we cannot guarantee tickets.

How do I join the priority list? 

Unfortunately, the priority list registration has now closed. However, you can sign up for updates on the general ticket release and the Pokémon x Natural History Museum online range.

Do general admission tickets to the Museum give me access to the pop-up shop?

No, general admission entry tickets to the Museum don’t give you access to the pop-up shop. You have to book tickets for the pop-up shop through See Tickets.

What if I can’t get tickets in the November release? 

Unfortunately, we have a limited number of tickets to meet incredibly high demand. However, much of the product range will be available in our online shop from January 2026, and a select range will also be available on the Pokémon Centre UK Official Online Store.

Can’t you just add more tickets? 

To give as many fans as possible a chance to visit, we have extended the pop-up shop by an additional four weeks. However, tickets are limited to ensure we can manage capacity while providing an enjoyable, safe and comfortable pop-up shop experience for everyone.  

How long should I plan to spend in the pop-up?  

We expect you’ll want to spend around 30 minutes inside the pop-up. This will give you enough time to see the display and browse the products. 

We’ve given everyone a time slot. If you spend longer than your allotted time and the pop-up is very busy, we may ask you to leave so that we can manage the capacity. 

Is there a limit to how many tickets I can book?

Yes, you can only book a maximum of four tickets.  

Will tickets be available at the door?  

Ticketing for the pop-up is being managed by See Tickets and will only be available online. Tickets will not be available at the door. 

Are there any age restrictions or recommendations for the pop-up? 

All ages are welcome. Children under 14 must be accompanied by an adult at all times.  All children and adults require a ticket, including babies.

Are buggies and pushchairs allowed inside the pop-up? 

Buggies and pushchairs are welcome inside the pop-up, but if you’d prefer, you can pay to store them in our cloakrooms.

Is the pop-up wheelchair accessible? 

The pop-up is on the Ground Floor of our Red Zone and is fully accessible. Mobility scooters and wheelchairs are welcome in the pop-up. 

The nearest entrance is our East Entrance on Exhibition Road. You can take a lift from there up to our Earth Hall, then go through the hall to the pop-up.  

I can no longer make my time slot, can I swap it for another time or cancel it?  

Ticketing for the pop-up is being administered by See Tickets. Head to seetickets.com and click the Customer Support tab on their homepage. There you’ll be able to enter your details, see your booking and amend or cancel any tickets you have reserved subject to availability. 

Can I transfer my tickets to someone else?

No, tickets are non-transferable and the ticket holder will need to be present to enter. Any tickets found to be resold will be cancelled. 

How can I request a ticket for a disabled person's companion?

To request a free ticket for a disabled person’s companion, email feedback@nhm.ac.uk with details of your order.

I’ve got a later ticket - will there be stock left? 

To give ticketholders fair access throughout the run of the pop-up and provide the best experience for attendees, purchases will be limited to one of each product. There will also be a limit on how many total products visitors can buy. The majority of the range will be available to buy from our online shop, and a select range will also be available at the Pokémon Centre UK Official Online Store, while stocks last.

What are you doing to prevent bots from buying up tickets? 

To ensure tickets remain free and go to genuine fans, tickets are non-transferable. The person who booked will need to be present for the group to enter the pop-up, and any tickets found to be resold will be cancelled. We’re working closely with See Tickets, who have reassured us they use best-in-class bot prevention systems.

I’m a member, do I need a ticket?  

Yes, members also need to book a ticket to be able to visit the pop-up.  The members' priority list is now closed. If you joined the priority list with your Membership Number and haven’t already booked a ticket, you’ll have priority access to the November ticket release. If you didn’t join the original priority list, you’ll still have a chance to book in November’s general release.