Contact us

  • The Natural History Museum
    Cromwell Road
    London SW7 5BD

  • Open daily 10.00-17.50
    Last entry 17.30
    Closed 24-26 December

  • Admission free. Some events and exhibitions are chargeable, but Members go free.

How to contact us

General enquiries

Switchboard: +44 (0)20 7942 5000 (9.00-17.50 daily)

Customer service, feedback and complaints: +44 (0)20 7942 5511 (Monday to Friday from 10.00-18.00). 

Email: contact us via our enquiries form.

Website feedback

Help us improve features and prioritise our work: leave feedback about our website.

Ticket and product enquiries

Gifts, books and other retail products: +44 (0)20 7942 5494
Tickets and group bookings: +44 (0)20 7942 5725

Lost property

If you lose something at the Museum call us on +44 (0)20 7942 5660. Leave a message with your name, contact details, a description of the item and the date of your visit. We keep lost items for 28 days.

Commercial enquiries

Venue hire: +44 (0)20 7942 5434
Filming: +44 (0)20 7942 5273
Publishing: +44 (0)20 7942 5071
Licensing (retail): +44 (0)20 7942 5652
Picture library and photography: +44 (0)20 7942 5376 or 6547

Other useful contacts

Membership: +44 (0)20 7942 5000
Volunteering and work experience: +44 (0)20 7942 6048
Press office: +44 (0)20 7942 5654 

Scientific enquiries

Scientific staff directory
Online identification forums
Science consulting

Library and Archives enquiries

Library and Archives: +44 (0)20 7942 5460

School bookings and enquiries

Book a school visit: +44 (0)20 7942 5555

Corporate enquiries

Museum governance  

Freedom of information enquiries

Contact the Natural History Museum at Tring

Need to speak to someone at the Natural History Museum at Tring, Hertfordshire?