Facilities and access
The Natural History Museum in Hertfordshire
Talk to us about access
Have a question about facilities or access at the Museum? Call us on +44 (0)20 7942 6171.
We aim to provide a friendly, accessible environment for all our visitors and the widest possible access to our buildings, exhibitions, and collections.
Safety around the Museum
Our historic building has lots of stairs and railings. Please take extra care, especially if visiting with children.
Enjoy locally made sandwiches, children's lunch boxes, cakes and hot and cold drinks on weekends and school holidays. During the week, hot and cold drinks and snacks are available from vending machines.
You can reach the café from the Akeman Street car park or via the lift. Open 10.00-17.00 Monday to Saturday and 14.00-17.00 on Sundays (last orders taken at 16.45).
You can eat packed lunches in the indoor and outdoor picnic areas. School groups need to pre-book the indoor area. Some outdoor picnic benches have lift-up seats for wheelchair users.
Find a great range of nature-inspired gifts for all ages, from mineral specimens to soft toys, games, books, posters and greetings cards.
This shop is on the ground floor and is open from 10.00-17.00, Monday to Saturday, and from 14.00-17.00 on Sundays.
The Museum has three entrances. The main entrance on Akeman Street has eight steps. The Park Street and car park entrances are step-free.
There is lift access to the ground, first and second-floor galleries of the Museum and to the Zebra Café and the Akeman Street car park.
Galleries 1-6, the Rothschild
Male and female toilets are located outside the Museum and can be accessed through Akeman Street car park. There's also a unisex toilet on the ground floor of the Museum. Both have baby changing facilities.
The Museum's Akeman Street car park has 33 parking spaces, with one reserved for blue badge holders. Dawes Park car park has approximately 50 parking spaces, with three for blue badge holders and two
There is a small cloakroom on the ground floor, next to the main entrance and the information desk. Items are left at the owner's risk.
We welcome assistance dogs. Assistance dogs can also use the grassy areas around the Museum's perimeter and we can provide water outside the Zebra Café. For more information call us on +44 (0)20 7942 6171.
For people with hearing impairment
There are induction loops at the information desk, in the shop, in the Zebra Café and the Rothschild Room. If you need any other assistance during your visit to the Museum our staff will be happy to help you.