Facilities and access

The Natural History Museum in Hertfordshire

A family looking at the exhibits
  • The Walter Rothschild building

    Akeman Street, Tring

    Hertfordshire, HP23 6AP 

  • Access information:

    +44 (0)20 7942 6171, Monday to Friday, 9.00-17.00

We aim to provide a friendly, accessible environment for all our visitors and the widest possible access to our buildings, exhibitions, and collections.

Visually impaired visitors

Guide dogs

We welcome assistance dogs. Assistance dogs can also use the grassy areas around the Museum's perimeter and we can provide water outside the Zebra Café.

For more information call us on +44 (0)20 7942 6171.

Safety around the Museum

Our historic building has lots of stairs and railings. Please take extra care, especially if visiting with children.

Hearing impaired visitors

There are induction loops at the information desk, in the shop, in the Zebra Café and the Rothschild Room.

If you need any other assistance during your visit to the Museum our staff will be happy to help you.

Physical disabilities

Safety around the Museum

Our historic building has lots of stairs and railings. Please take extra care, especially if visiting with children.

Entrances

The Museum has three entrances. The main entrance on Akeman Street has eight steps. The Park Street and car park entrances are step-free.

Lifts

There is lift access to the ground, first and second-floor galleries of the Museum, and to the Zebra Café and the Akeman Street car park.

Galleries 1-6, the Rothschild Room and unisex toilet are step-free. The shop is on the ground floor but has one step. Staff can provide a ramp on request.

Parking

The Museum's Akeman Street car park has 33 parking spaces, with one reserved for blue badge holders. Dawes Park car park has approximately 50 parking spaces, with three for blue badge holders and two parent and toddler spaces.

Entrances

The Museum has three entrances. The main entrance on Akeman Street has eight steps. The Park Street and car park entrances are step-free.

Please note that the Hastoe Lane overflow car park will be closed for maintenance works on 9 - 10 October.

Zebra Café

Enjoy sandwiches, children's lunch boxes, cakes and hot and cold drinks on weekends and school holidays. During the week, hot and cold drinks and snacks are available from vending machines. 

You can reach the café from the Akeman Street car park or via the lift. Open 10.00-17.00 Monday to Saturday and 14.00-17.00 on Sundays (last orders taken at 16.45).

Picnic areas

You can eat packed lunches in the indoor and outdoor picnic areas. The indoor picnic area is usually available during opening hours on weekends and 12.00 - 14.00 during school holidays. School groups need to pre-book the indoor area. Some outdoor picnic benches have lift-up seats for wheelchair users.

Toilets

There are two sets of male and female toilets. One set is inside the Museum, next to the shop, and the other is outside the Museum, accessed through Akeman Street car park.

There is also a unisex, accessible toilet on the ground floor of the Museum.

The Akeman Street and unisex toilets have baby changing facilities. 

Shop                             

Find a great range of nature-inspired gifts for all ages, from mineral specimens to soft toys, games, books, posters and greetings cards.

This shop is on the ground floor and is open from 10.00-17.00, Monday to Saturday, and from 14.00-17.00 on Sundays.

Explore guide and activity book

Our Explore guide and activity book is available from the Museum shop, full of stories, facts and fun activities to complete during your visit.

Cloakroom

There is a small cloakroom on the ground floor, next to the main entrance and the information desk. Items are left at the owner's risk.