When will the Museum re-open?
We currently expect to reopen in summer 2020 and look forward to welcoming you back to our galleries, activities and events. The most up-to-date information can be found on our website here. We will continue to review this and will stay in touch with our Members throughout the Museum’s closure.
How can I contact the Membership team?
The Membership phone line is now closed, but you can still email us at firstname.lastname@example.org. We will respond to emails as soon as possible within two working days.
How can I stay connected to the Museum during this period?
We are very excited to launch our new digital hub for Members, The Hive. This exclusive online space hosts interesting articles, videos and activities for our Members to connect with the Museum from home. Members will be emailed a weblink for exclusive access, and we encourage you to feedback your thoughts on The Hive and what you'd like to see more of.
We are also developing a programme of exclusive virtual talks with Museum scientists, which can be watched live on YouTube. We will be recording these events, so if you missed our first event with botanist, Sandy Knapp, you can catch up now online via The Hive.
We will continue to update our Members with any developments to the Museum’s opening hours and continue to share inspiring stories of the natural world and the Museum’s work through your regular Member e-newsletters. If you are not receiving these, please get in touch at email@example.com so we can update your details.
You will also still receive your Member magazines (Evolve and Wild World) at the end of June.
Additionally, while we are closed to the public, our website at www.nhm.ac.uk remains open for all to enjoy. Delve deeper into our 80 million+ strong collection which spans billions of years and discover the work of our 300+ scientists who are exploring ways to boost biodiversity and tackle climate change.
Thank you for your continued support and understanding during this challenging period. Our Members are at the heart of everything we do, and your support is vital in helping the Museum continue its pioneering scientific research, education and conservation.
Can I receive a refund for upcoming exhibition or Membership event tickets?
Our upcoming exhibition, Fantastic Beasts™: The Wonder of Nature, due to open in May, has been postponed. As a Member, you did not need to book in advance for this exhibition. However, if you or your friends and family have purchased tickets, all ticket holders will be refunded automatically and will have priority booking when the new exhibition dates are announced.
If you or your friends and family have booked tickets for our Wildlife Photographer of the Year exhibition, tickets will be valid for one year from the date on your ticket and can be used when the Museum re-opens for our current exhibition, or for the next Wildlife Photographer of the Year exhibition due to open in autumn.
All Membership events up until the end of June have been postponed and if you have purchased tickets you should have been contacted regarding a refund.
Please keep an eye on our website, social media and your Member enewsletters for updates regarding exclusive Member events and our exhibition program.
Will I receive a refund or extension on my Membership while the Museum is closed?
Your annual Membership fee is a charitable donation and is therefore non-refundable. As a charity, the Natural History Museum relies on your support more than ever in this challenge time to continue our vital scientific work regarding climate change, conservation and sustainability. We are so grateful to our community of Members during this time.
While we are not offering extensions to our Memberships during this period we are working on producing a host of exclusive events and content to keep you enganged with our work while the Museum is closed - you will recieve updates about this through your regular Member e-newsletters. If you are not receiving these, please get in touch at firstname.lastname@example.org so we can update your details.