Membership

A photo of Hope the whale suspended in Hintze Hall

Be part of something big

Become a Museum Member and enjoy colossal benefits. Your support helps us work for a future where people and planet thrive.

Members are the heart of the Museum.

Enjoy free, unlimited entry to every exhibition, access to our leading scientists and a range of exclusive discounts. Last year we discovered hundreds of new species, learnt more about our human ancestors and inspired millions of visitors to treasure and protect our natural world. With your support, we can do even more.

 

 

 

Contact us

Email the Membership team at membership@nhm.ac.uk and we will respond as soon as possible.

Frequently asked questions

Find out more about becoming a Member and supporting the Museum's important work. 

Questions regarding the Museum's closure

When will the Museum re-open?

We currently expect to reopen in summer 2020 and look forward to welcoming you back to our galleries, activities and events. The most up-to-date information can be found on our website here. We will continue to review this and will stay in touch with our Members throughout the Museum’s closure.

How can I contact the Membership team?

The Membership phone line is now closed, but you can still email us at membership@nhm.ac.uk. We will respond to emails as soon as possible within two working days.

How can I stay connected to the Museum during this period?

We are very excited to launch our new digital hub for Members, The Hive. This exclusive online space hosts interesting articles, videos and activities for our Members to connect with the Museum from home. Members will be emailed a weblink for exclusive access, and we encourage you to feedback your thoughts on The Hive and what you'd like to see more of.

We are also developing a programme of exclusive virtual talks with Museum scientists, which can be watched live on YouTube. We will be recording these events, so if you missed our first event with botanist, Sandy Knapp, you can catch up now online via The Hive. 

We will continue to update our Members with any developments to the Museum’s opening hours and continue to share inspiring stories of the natural world and the Museum’s work through your regular Member e-newsletters. If you are not receiving these, please get in touch at membership@nhm.ac.uk so we can update your details. 

You will also still receive your Member magazines (Evolve and Wild World) at the end of June.

Additionally, while we are closed to the public, our website at www.nhm.ac.uk remains open for all to enjoy. Delve deeper into our 80 million+ strong collection which spans billions of years and discover the work of our 300+ scientists who are exploring ways to boost biodiversity and tackle climate change.

Thank you for your continued support and understanding during this challenging period. Our Members are at the heart of everything we do, and your support is vital in helping the Museum continue its pioneering scientific research, education and conservation.

Can I receive a refund for upcoming exhibition or Membership event tickets?

Our upcoming exhibition, Fantastic Beasts™: The Wonder of Nature, due to open in May, has been postponed. As a Member, you did not need to book in advance for this exhibition. However, if you or your friends and family have purchased tickets, all ticket holders will be refunded automatically and will have priority booking when the new exhibition dates are announced.

If you or your friends and family have booked tickets for our Wildlife Photographer of the Year exhibition, tickets will be valid for one year from the date on your ticket and can be used when the Museum re-opens for our current exhibition, or for the next Wildlife Photographer of the Year exhibition due to open in autumn.

All Membership events up until the end of June have been postponed and if you have purchased tickets you should have been contacted regarding a refund.

Please keep an eye on our website, social media and your Member enewsletters for updates regarding exclusive Member events and our exhibition program.

Will I receive a refund or extension on my Membership while the Museum is closed?

Your annual Membership fee is a charitable donation and is therefore non-refundable. As a charity, the Natural History Museum relies on your support more than ever in this challenge time to continue our vital scientific work regarding climate change, conservation and sustainability. We are so grateful to our community of Members during this time.

While we are not offering extensions to our Memberships during this period we are working on producing a host of exclusive events and content to keep you enganged with our work while the Museum is closed - you will recieve updates about this through  your regular Member e-newsletters. If you are not receiving these, please get in touch at membership@nhm.ac.uk so we can update your details.  

Membership details

What discounts do I get as a Member?

To receive your Member discount in the Museum shops (20%) and restaurants (10%), or to use the cloakroom for free, simply present your Membership card.

To use your discount in our online shop, enter your special Membership discount code. You will receive the current code in your welcome email, and we provide a new code in each of our monthly e-newsletters. Please contact us at membership@nhm.ac.uk if you’d like to be reminded of what the code is for this month.

To receive a 10% discount on Visitor Events such as Dinosnores and Crime Scene Live, please call 020 7942 5725 and have your Membership number handy.

How can I receive a digital copy of the Members’ Magazines?

Please send us an email at membership@nhm.ac.uk if you would like to opt-in to a digital version of our Evolve magazine, published three times a year.

At the moment we do not yet have a digital option for our family magazine, WILD WORLD.

How can I add a guest/s to my Membership?

You can add an un-named guest/s to any Membership type to enjoy your Membership with others.

Concession, Adult and Family (One Adult) Memberships can add one un-named guest for £30, and Joint Adult and Family (Two Adult) Memberships can add two un-named guests for £50.

To add a guest your Membership, please email us (membership@nhm.ac.uk) or call us on 020 7395 5792 (9.30am-5pm, Monday – Friday). Our team in The Anning Rooms for Members and Patrons will also be happy to help.

How can I skip the queue to enter the Museum?

To enjoy your priority access to the Museum, simply walk to the front of the queue and show your Membership card/s to a member of staff managing the entrance.

I’ve lost my Membership card/my Membership card has not arrived – can I get it replaced?

If you have lost your card, please email us at membership@nhm.ac.uk to request a replacement. We can replace lost cards once free of charge. Additional requests may incur a fee.

If your Membership card or welcome pack has not arrived within two weeks of purchase, please contact us so we can re-issue these to you as soon as possible. Please email membership@nhm.ac.uk or call us on 020 7395 5792 (9.30am-5pm, Monday – Friday).

How can I check or update my details with you?

Please email us at membership@nhm.ac.uk or call us on 020 7395 5792 (9.30am-5pm, Monday – Friday) and we will be happy to help. You can also ask one of our team in The Anning Rooms for assistance. 

How can I renew my Membership?

If you joined via Direct Debit, your Membership will renew automatically every year and we will send your your new card/s in the post. 

To renew your Membership by card, please see here and tick 'I am renewing my Membership' and add your membership number. 

If you are not sure when your Membership is due to renew, or if you have any other questions, please email us at membership@nhm.ac.uk.

Exhibitions and Events

How can I skip the queue to enter the Museum?

To enjoy your priority access to the Museum, simply walk to the front and show your Membership card/s to a member of staff managing the queue. 

How can I visit exhibitions as a Member?

For our ticketed exhibitions, Members are guaranteed entry - simply present your Membership card/s to enter exhibitions for free with anyone included within your Membership. There may be a short wait during peak periods.

For Fantastic Beasts™: The Wonder of Nature there will be exclusive Member Previews so that you can enjoy the exhibition at a quieter time. Members are required to book a free ticket for previews, and you can find more information here.

Can I bring guests into exhibitions with me?

Anyone who is included within your Membership will be able to enter exhibitions for free when you show your Membership card. For example, if you have an Adult + Guest Membership, you can bring one un-named guest with you. The cardholding Member must be present.

If your friends or family are not included within your current Membership, you can change your Membership type to include children or guests. More information about our flexible Membership types can be found here, or you can contact us for more information at membership@nhm.ac.uk or call us on 020 7395 5792 (9.30am-5pm, Monday – Friday).

Alternatively, guests that are not included within your Membership can book exhibition tickets in advance on our website to visit with you.

How can I book tickets for Member Events?

For exclusive Member events, tickets can be booked online here.

For Special Events, such as Dinosnores or Crime Scene Live, you can call our ticketing team on 020 7942 5000, 9.30am-5.50pm daily, to book tickets using your 10% Member discount.

Who can I bring to Member Events?

You can book tickets for anyone included within your Membership. Please note that for Member Family Events, children under 1 go free, but any other children must have a ticket.

For some events, it may be possible to book tickets for additional guests who are not included within your Membership. This information will be on the individual event webpage, or you can contact the Membership team for more information: membership@nhm.ac.uk or on 020 7395 5792 (9.30am – 5pm, Monday – Friday)

How can I get tickets to an event if it is sold out?

If you are interested in booking tickets for an event that is sold out, please call to speak to our ticketing team on 020 7942 5000, (9.30am-5.50pm daily) to be added to the waiting list.

Are Carers/Facilitators required to buy tickets for the exhibitions and events?

Carers/Facilitators may join you in addition to the guests included in your Membership. For events and exhibitions, please call our ticketing team on 020 7942 5000 (9.30am – 5.50pm daily) to add a free ticket for a Carer/Facilitator to your order.

What events happen in The Anning Rooms?

Some of our upcoming Member events may take place in The Anning Rooms, and you can find more information about all future events here.  The Anning Rooms will also be open during each month's Museum Lates

The Anning Rooms

What are The Anning Rooms for Members and Patrons?

The Anning Rooms are an exclusive space for Members and Patrons, located on the second floor of Hintze Hall. The Rooms include a restaurant, lounge area, study, and stunning views of the Museum’s architecture. Open every day 10am-5.40pm, this is a perfect spot for lunch with a friend or a quiet moment. For more information, see below or here.

How and when can I access The Anning Rooms?

The Anning Rooms are located on the second floor of Hintze Hall, to the right of the Giant Sequoia. There is lift access from the ground floor of Hintze Hall up to the level of the Rooms, as well as a lift inside to take you to the upper level.

The Rooms, and the restaurant within, are open daily between 10am and 5.40pm, with last entry being 5.30pm. We serve lunch between 11.30am and 3pm, and outside of these times we serve refreshments and snacks.

The Rooms are also open during the monthly Museum Lates, on the last Friday of every month, until 9pm.

How many guests can I bring with me into The Anning Rooms?

Each card-holding Member may always bring one additional guest with you to enjoy The Anning Rooms, as well as anyone already included in your Membership.

On occasion in quieter periods we may permit Members to bring multiple guests into The Rooms, but this may not always be possible.

Can the team in The Anning Rooms help me with my Membership?

Our helpful team in The Anning Rooms can assist with changing your Membership type, updating your details, providing you with a temporary Membership card if you have forgotten or lost yours, and assisting you with any other enquiries during your visit to the Museum.

You can also join as a new Member or purchase a Gift Membership with our team in The Anning Rooms.

Can I work or study in The Anning Rooms?

The Anning Rooms are a beautiful and inspiring place to work. On the upper level, we have a lounge area with comfortable seating or tables to work at, including lots of plugs and free WiFi.

What facilities are available in The Anning Rooms?

There is a restaurant serving lunch, refreshments and snacks open throughout the day. For more information on our menu, please see here.

We have a lounge area with power points and free WiFi, perfect for working or studying, and our study has a selection of educational books you are welcome to browse.

Within the Rooms we have two toilets, including an accessible bathroom with baby-changing facilities.

Can I bring children into The Anning Rooms?

Children are very welcome in The Anning Rooms – we have a kids’ menu in our restaurant, as well as plenty of children’s books available to browse in our study. We do ask that all children are accompanied by an adult.

Can I book a table in the restaurant of The Anning Rooms?

At the moment, we don't take bookings for the restaurant, but we will be happy to seat you when you arrive. We serve lunch between 11.30am and 3pm outside of these areas we serve snacks and refreshments. In busy periods we may run a waiting list for the restaurant.

 

Gift aid

What is Gift Aid?

Gift Aid is a tax relief scheme which allows UK charitable organisations to reclaim an extra 25% in tax from the government on eligible donations made by a UK taxpayer. At no extra cost to you, by opting-in to Gift Aid you can increase your support of the Museum by 25p for every £1 of any eligible donations or Memberships.

How can I opt-in to Gift Aid?

If you are a UK tax payer, please contact our team at membership@nhm.ac.uk or on 020 7395 5792 (9.30am-5pm, Monday – Friday) and we will be happy to take a Gift Aid Declaration from you.

How your Membership supports the Museum

What part does Membership play towards the Museum’s Strategy and sustainability aims?

Sustainability is at the heart of the Museum. We aren’t perfect, but we are currently looking at ways we can reduce the Museum's carbon emissions and energy consumption, reuse and repurpose technology, and encourage everyone to refill and recycle. We've also pledged to become the first museum in the world to set a science-based carbon reduction target.

Within the Membership department, we have made several changes to reduce our plastic-use. In 2018 we switched from plastic Membership Cards to a chalk-based material coated in biodegradable PVC. This means the cards can either be recycled or even composted under the right conditions. Additionally, the paper and envelopes we use are 100% recyclable and made from 100% recycled material.

Our Members' magazines, Evolve and WILD WORLD, are posted out in plastic-free wrapping, as well as being printed on recycled and recyclable paper. Rather than being made from oil, the packaging uses natural potato starch along with other biological polymers which makes it renewable as well as totally biodegradable and compostable. It can be disposed of in the green recycling bin with other garden waste, a home compost bin, or in food waste caddies.

The Museum is constantly reviewing and improving our approach to sustainability, as this is integral to our Strategy to 2031. Please see here for more information.

How can I further support the Museum?

Your support is vital in helping the Museum continue our pioneering research, educational outreach, and care of over 80 million specimens.

If you would like to further support the important work of the Museum by making a donation, please see here.  

To join the Patrons circle and access exclusive benefits and events, please see here.

To find out more about leaving a gift in your Will, please see here.

For more information about Corporate Sponsorship, please see here.

Benefits

  • free, unlimited entry to all ticketed exhibitions

  • access to exclusive Member events and private views

  • Members' magazine, evolve, and with family membership, kids' magazine WILD WORLD

  • exclusive access to the Anning Rooms, a suite of rooms for Members and Patrons

  • free use of the cloakrooms

  • discounts at the Museum's shops, cafes and restaurants

  • save 10% on events like Dino Snores and Crime Scene Live

  • add guests to your membership and attend exhibitions with a friend

Membership options

Adult membership

One adult, with one optional extra guest

from £62

by annual Direct Debit
£73 by credit or debit card

Joint adult membership

Two adults at the same address, with two optional extra guests

from £81

by annual Direct Debit
£95 by credit or debit card

Family membership (two adults)

Two adults and up to four children, with two optional extra guests

from £87

by annual Direct Debit
£102 by credit or debit card

Family membership (one adult)

One adult and up to four children, with one optional extra guest

from £68

by annual Direct Debit
£80 by credit or debit card

Gift membership

A Museum membership is a thoughtful and unique gift for friends and family.

Unlimited exhibitions for Members

Our Members enjoy free, unlimited access to all of our exhibitions, even those which have sold out.

The Museum is currently closed.

All events and exhibitions have been temporarily postponed until the Museum has reopened.

Wildlife Photographer of the Year

Explore the world's best nature photography, exhibited on 100 exquisite light panels.

Fantastic Beasts™: The Wonder of Nature

Discover where the real and wizarding worlds intertwine.

Anning Rooms

Enjoy access to an exclusive suite of rooms with your membership, featuring a restaurant, lounge, study areas and much more. 

 

Contact us

Email the Membership team at membership@nhm.ac.uk and we will respond as soon as possible