Here to help
If your specific needs are not covered here, call the school bookings team +44 (0)207 942 5555 for further assistance.
We aim to make our buildings, exhibitions and collections accessible to all visitors.
We have a small number of parking spaces on-site for Blue Badge holders. Please book in advance by calling us on +44 (0)20 7942 6230. You can access these spaces via Queen’s Gate, SW7 5HD, to the west of the Museum.
There are also twelve Blue Badge parking spaces on Exhibition Road. These spaces are managed by the Royal Borough of Kensington and Chelsea and cannot be booked in advance. You can park there for four hours between 8.30 and 18.30. Find out more on the Royal Borough of Kensington and Chelsea's website.
Step-free access to the Museum is via the Exhibition Road entrance.
Special educational needs
We provide tailored learning sessions on specific interest areas for school groups with special educational needs. To set up a session call the schools booking team on +44 (0)207 942 5555.
Visitors with physical disabilities
The Exhibition Road entrance is wheelchair accessible. You can hire wheelchairs for free from the Information desk. Groups with wheelchair users can avoid queuing by arriving at the accessible entrance on Exhibition Road.
Accessible toilets can be found off Hintze Hall on the ground floor and near the Investigate Centre on the lower ground floor.
There are accessible lifts on all floors of the Museum.
Visitors who are blind or partially sighted
Assistance dogs are welcome at the Museum. There are grass areas for them outside and water is available on request. You can leave your assistance dog with the attendants at either of our cloakrooms during your visit if you wish.
Visitors can handle hundreds of real natural history specimens at the Investigate Centre, which is facilitated by science educators.
Large-print versions of the Museum map, event schedule and selected exhibition guides are available.
Visitors who are deaf or hearing impaired
Our learning spaces and audio visual displays are equipped with an induction loop system. Induction loops are available from the information desk. To use the loop, switch your hearing aid to the T position.
There are regular British Sign Language (BSL) signed events at the Museum.