Essential information for schools
During the current closure
The Natural History Museum is temporarily closed as of 17 March 2020 until further notice.
All school and group visits are cancelled during this time.
At present we are unable to reschedule visits owing to the indefinite timeline of the Museum’s closure.
If you have paid for your scheduled activities and would like to reschedule we will retain your booking on our system. When we reopen we will be in touch to reschedule your cancelled visit to an alternative date.
If you have not paid for your scheduled visit we will cancel your booking.
If you would prefer a refund please contact us via email (firstname.lastname@example.org) with your booking reference and school name and we will update you on the refund process and request the additional information that we require.
Owing to the large volume of bookings for our learning programme this process may take some time and may not be actioned until we reopen.