Find out everything you need to know about visiting the Ice Rink below.
Please arrive 40 minutes before your session to collect your skates.
Each skating session lasts for 50 minutes.
Yes, skates are included in the price.
Yes, figure skates and hockey skates are allowed, but the organisers reserve the right not to allow the use of skates that are deemed to be unsafe.
We have a cloakroom for bags and coats - £2 per item, free for school groups. For safety reasons, bags are not allowed on the ice. All items left in the cloakroom are done so at the owner's risk.
Lost property will be held at the Ice Rink. If you think you have lost something you can speak to the duty manager at the Ice Rink, or please contact us.
Only ticket holders can enter the skate exchange area and Ice Rink.
We run dedicated wheelchair sessions, which you can find out about on the accessibility page. Unfortunately, for the health and safety of all our visitors we cannot allow wheelchairs onto the ice at all times. The Café Bar and viewing platform are accessible to wheelchair users at all times using the lift.
If you don't want to skate you can come and warm up with a hot drink in the Café Bar, watch friends and family from the open-air balcony or even go for a spin on the beautiful fairground carousel, which is open throughout the day. You don't need a ticket to visit the Café Bar or the open-air balcony. You can also visit the rest of the Museum, which is open every day until 17.50 except 24 – 26 December 2013.
The rink operates in nearly all weather conditions. Please bring suitable outdoor clothing as you may get wet. This is an outdoor event and no refunds will be given due to bad weather. In the unlikely event that it is necessary to close the Ice Rink, alternative sessions will be offered for skating, subject to availability.
Skates are available from child size 9 up to an adult size 15. Bob skates are also available for toddlers. Bob skates are two blades that strap on to the shoe.
There is no minimum age, but children aged 12 and under must be accompanied by an adult. We advise parents to use their discretion as to whether the child will enjoy the experience if they are very young.
We have a limited supply of penguin skate aids, which cost £5 and are available on a first-come, first-served basis. It is not possible to book skate aids in advance. Please speak to a member of Ice Rink staff when you arrive if you would like to use a skate aid.
If you selected to have your tickets mailed to you by post and you haven’t received them within two weeks of your skating session, please call Ticketmaster on 0844 847 1576.
You can also book a session with an experienced ice marshal to improve your skills.