Frequently asked questions

Please note that, very occasionally, we close the rink to the public for private functions. Before planning your visit please check the latest news.

When should we arrive?

Please arrive 30 minutes before your session to collect your skates.

How long do skating sessions last?

Each skating session lasts for 1 hour.

Is skate hire included in the ticket price?

Yes, skates are included in the price.

Can we bring our own skates?

Yes, although the organisers reserve the right not to allow the use of skates that are deemed to be unsafe.

Is there somewhere to leave bags and coats?

Yes, you can leave your bags and coats in the cloakroom. £1 per item, free for schools.

Where can I collect lost property?

Lost property will be held at the Ice Rink.

Who can enter the skate hire area?

Only ticket holders can enter the skate hire area and rink.

Are wheelchair users allowed onto the ice rink?

Unfortunately, for the health and safety of all our visitors we cannot allow wheelchairs onto the ice at all times, but dedicated sessions for wheelchair users will be announced on our news pages. The viewing platform and Café Bar are accessible to wheelchair users at all times.

Will sessions be cancelled in bad weather?

The rink operates in nearly all weather conditions. Please bring suitable outdoor clothing; remember, ice is made from water, and you may get wet. This is an outdoor event and no refunds will be given due to bad weather. In the unlikely event that it is necessary to close the ice rink, alternative sessions will be offered for skating, subject to availability.

How small/large are your skates?

Skates are available from a kid’s size 9 up to an adult size 15. Bob skates are also available for toddlers. Bob skates are two blades that strap on to the shoe.

Is there a minimum age to be able to skate?

There is no minimum age for children, although each child aged 12 and under must be accompanied by an adult. We advise parents to use their discretion as to whether the child will enjoy the experience if they are very young.