Facilities

Finding your way around
You can print out our floor plans in advance. On entering the Museum, you can pick up a map for a donation of £1 – please ask if you’d like a large-print version. See our online Floor Plans.

Information
To answer all your questions, there are information desks with friendly staff around the Museum. For more information you can also buy a souvenir guide.

Toilets 
Can be found throughout the Museum and are clearly marked on your free map.

Cloakrooms
There are cloakrooms in the Central Hall next to the Café and in the Red Zone by the Exhibition Road entrance to the Museum. Left luggage at the cloakrooms is charged according to weight. Members and children aged 3 and under can leave items for free (including folded pushchairs).
Cloakroom prices: Umbrellas £1. Coat, bag 0-4kg £1.50. Bag 4-9kg £3. Bag 9kg+ £6. 

Cash machines
There are no cash machines in the Museum. The nearest cash machine is located at South Kensington underground station.

Telephones
Can be found by the entrance to the Cromwell Road entrance, in the Central Hall toilet lobby and by the Exhibition Road entrance.

Meeting point
The meeting point is in the Central Hall, just under the tail of the Diplodocus skeleton.

Avoiding busy times
You can avoid busy times by visiting on weekdays outside school holidays. Mornings are also often less busy. The Exhibition Road entrance is the quietest.

Photography
You can take photographs and videos for personal use in the Museum unless otherwise stated, but the use of tripods is not permitted.

First aid
For first aid, please go to the nearest information desk or find the nearest member of staff: look for the purple uniform and name badge.

Emergency evacuation
If you have particular needs in the event of an emergency evacuation, please let us know when you arrive.

Feedback
If you’d like to share your thoughts and comments about your trip to the Museum, please fill in an online feedback form.

Your security
For the safety and security of our visitors, staff and exhibits, most areas of the Museum are protected by CCTV. Visitors are reminded not to leave personal belongings unattended at any time. Bag searches may be in operation. The Museum reserves the right to refuse admission.

Lost property

To enquire about lost property call us on +44 (0)20 7942 5660 or email us (10.00 - 18.00 Monday - Friday)

Once identified, lost property items will be returned to their owners. We return items on Wednesdays.