Getting around the Museum

Lifts
All floors of the Blue, Green and Red zones and the Darwin Centre are accessible by lift. There is currently no step-free access to Earth Lab, but you can find extensive information on rock, mineral and fossil identification on the Earth Lab datasite.

Guide dogs
We welcome guide dogs. There are grass areas for them outside, and water is available on request. The cloakroom offers a secure place to leave your dog with attendants . For more information, please call the information desk on +44 (0)207 942 5011.

Maps
For a large-print map of the Museum, please ask at any information desk.

Disabled visitors
We have as an inclusive admission policy ensuring all paying visitors are treated equally and with dignity. Disabled visitors are charged the full admission rate for our paying exhibitions. A disabled visitor’s helper is entitled to free admission.

A disabled visitor is entitled to a concessionary ticket if they are a child, an adult over 60, a student, unemployed or are receiving Disability Living Allowance (DLA). (Proof may be required)

Wheelchairs
Wheelchairs are available on loan from the cloakrooms. These can be found just inside the Cromwell Road entrance and behind the Central Hall.

Emergency evacuations
If you have particular needs in the event of an emergency evacuation, please let us know when you arrive. Throughout the Museum there are safe refuge areas linked via intercom to the control room. See details on map.