A small cloakroom is available for school visitors on the ground floor, next to the main entrance and the information desk. Other visitors can also use this area, but please note that items are left at the owners' risk.


A unisex toilet is available at the back of the Museum, which is accessible to wheelchair users. There is also a toilet next to the Zebra Café.

Picnic areas

There are indoor and outdoor picnic areas (school groups need to pre-book the indoor area). In the summer, you can eat your packed lunch in the beautiful wildlife meadows across the road from the Museum.

Lost property

To enquire about a lost item please ask at the Information desk, or call +44 (0)20 7942 6158 and leave a message. Make sure to tell us your name, your telephone number, a brief description of the item and the date you lost it.


For the safety and security of our visitors, staff and exhibits, most areas of the Museum are protected by CCTV. Bag searches may be in operation. The Museum reserves the right to refuse admission.

First aid

For first aid, please go to a member of staff and ask for assistance.

Emergency evacuation

If you have particular needs in the event of an emergency evacuation, please let us know when you arrive.