The Museum has 3 entrances. The main entrance on Akeman Street has steps, the Park Street and Car Park entrances are step-free, and best for entry with wheelchairs and pushchairs. The Car Park entrance provides access via a lift.
Step-free access is currently available for all main floors of the Museum. This includes:
The shop and Discovery Room are also on the ground floor but are up one step. Our staff will be happy to provide a ramp on request.
A Wheelchair is available on loan. Please ask a member of staff when you arrive.
We welcome assistance dogs. There are grassed areas around the museum's perimeter and water is available outside the Zebra Café. For more information please call the information desk on +44 (0)20 7942 6171.
If you have particular needs in the event of an emergency evacuation, please let us know when you arrive.
If you need assistance or have any queries concerning these arrangements then please contact us by telephone +44 (0)20 7942 6171 or email us.