FAQs

My pass won’t let me into the lab areas. What should I do? 

New starters need to fill out a pass/key request form available on the intranet, and take it to the control room. NB Under "Collections manager" you will need a signature from Alex, Ranbir or Steve. If you already work at the museum but don't have access, please contact the LMT.

I am having a computer problem or need IT support. What do I do?

Call IT on x6000 

Can I use my own computer? How can I get access?

You can plug your laptop into the network ONLY if you have permission from IT support . You will need a network password.

How do I know when my sequences are ready?

E-mail Julia Llewellyn-Hughes and ask to be put on the sequencing mailing list. You will receive an e-mail telling you which folder they are in.

How do I retrieve my sequences?

Connect to the Hope server (also called wolf1) and find the relevant folder. You will need a username and password- this is specific to your research group so you will need to ask your supervisor/team leader.

I need to work with isotopes. Is that ok?

We have the facilities for radioactive work. Please contact Pat Dyal to discuss your requirements.

How do I get supplies?

Stationary is available from stores (basement of DC1).

Core laboratory consumables are available from the LMT for FTE holders upon request. Non-FTE holders should refer to the SAT pages: Consumables and purchase ordering for non-FTE holders. 

I need to purchase something. What do I do?

Non-core consumables orders should go through SAT. See the lab ordering page for more information.

How can I get equipment repaired?

Contact Ranbir Bailey to see if we have a service contract or warrantee. If not, Deen Pande in the mineralogy workshop can work wonders.

What do I do with dirty glassware?

Dishwashers are available to use in the MBU and DC2. There is no dish-washing service. See the equipment section of this site for the instruction manual, or ask Lucas or Andie to help you.

How do I sterilise my lab ware?

Autoclaves are available to use in the MBU and DC2. See the equipment section of this site for the instruction manual, or ask Lucas or Andie to help you. You can also use the UV light in the laminar flow hood of the DC2 dark room.

I’d like to use the Janus pipetting robot.

Send Andie the following details: how many samples you have and in what labware they are currently stored (e.g. 1.5ml tubes or plates), how many PCR reactions you need per sample and your PCR recipe. She will advise you of costs and feasibility.

Where and how do I dispose of my lab waste?

Lab waste bins are clearly marked “Glass waste” “biological waste” or “toxic waste”. If you are working with hazardous chemicals, you must check the COSHH forms for disposal requirements. All other lab waste should go in the yellow sacks. When the bin is full, tie up the sack and place it by the front door (DC2) or the side fire exit (MBU).  Bins next to hand-wash sinks are for hand towels ONLY.

Do we recycle?

Uncontaminated Paper and cardboard waste can go in the recycling bin in the tearoom (MBU) or next to the LMT offices (DC2). Purple pipette tip wafers go in the green bins.  DC2 also has plastic packaging recycling bins outside the LMT offices.

Do we have a fax machine?

The nearest fax machine is on the third floor of DC1.

How do I post something via courier?

Contact John Maxen 

Where can I take my tea break?

There is no eating or drinking in the labs. There is a tearoom next to the MBU in the basement, or on the 8th floor of DC2.

Do we have any purified water?

Each sink has 3 taps- hot, cold and deionised. High quality purified water for PCRs is available from the water polishers in the MBU or from stores in DC2. Distilled water for the Janus or other large equipment must be purchased through SAT. Contact Lucas or Andie for info.

What are the work hour policies?

Staff can work in the labs weekdays and weekends until 10.30pm but you MUST call the control room x5888 after 7.30pm to tell them you are still here. If you do not have an orange pass you must notify your keeper’s office by Thursday that you intend to work on a weekend. Visitors, volunteers and students can only work alone once deemed competent by their line manager and the LMT.

What do I do if there’s an accident?

In an emergency dial x6666. The control room will contact the emergency services and send someone to help you. Your nearest first-aiders are Andie Hall (DC2) or Claire Griffin (MBU).
For works requests (plumbing, lighting etc) call the estates helpdesk x6000 option 4.
All accidents and near-misses MUST be reported to your line manager or the LMT, even if no-one is injured.

What’s the fire alarm procedure?

When you hear the fire alarm, exit the building immediately (follow the green sign) and go to the assembly point. If you don’t know where your assembly point is- please ask!

What is the smoking policy here?

The smoking hut is in the rear car-park or the front garden of DC1. Smoking is prohibited everywhere else on site.

How do I get lab support for my research project?

See the services and facilities page.

Any other questions or comments? Something you’d like to see here? 

Contact Andie