Museum policies and procedures
The Museum operates according to a series of policies and procedures that are regularly reviewed.
Collections management
Recruitment and employment
Customer service
If you have a complaint please contact customer services.
Complaints policy and procedures PDF (46.7 KB)
Peak periods crowd management procedures PDF (68.8 KB)
Intellectual Property
Intellectual Property policy PDF (72.6 KB)
Environment
Museum Environmental policy PDF (49.3 KB)
Energy & Emissions
Museum Energy & Emissions policy PDF (48.2 KB)
Health and safety
Health and safety policy PDF (63.3 KB)
Procurement
Records management and personal data
Data Protection Policy PDF (33.5 KB)
- Information charter
Archives and Records Management policy PDF (88.2 KB)
Personal Information Promise PDF (1.2 MB)
For further information on Museum policies and procedures, you can email us.
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Until 1938 whale carcasses were buried in the Museum grounds so that their flesh would decay leaving only the skeletons.