The Museum operates according to a series of policies and procedures that are regularly reviewed.
If you have a complaint please contact customer services.
Complaints policy and procedures PDF (46.7 KB)
Peak periods crowd management procedures PDF (68.8 KB)
Intellectual Property policy PDF (72.6 KB)
Museum Environmental policy PDF (979.8 KB)
Museum Energy & Emissions policy PDF (945.8 KB)
Ethics policy PDF (66.1 KB)
Health and safety policy PDF (63.3 KB)
Third Party Engagement policy PDF (65.9 KB)
For further information on Museum policies and procedures, you can email us.