Museum policies and procedures
The Museum operates according to a series of policies and procedures that are regularly reviewed.
Collections management
Recruitment and employment
- Recruitment and promotion guidelines PDF (117.1 KB)
Customer service
If you have a complaint please contact customer services.
Complaints policy and procedures PDF (46.7 KB)
Peak periods crowd management procedures PDF (68.8 KB)
Intellectual Property
Intellectual Property policy PDF (72.6 KB)
Environment
Museum Environmental policy PDF (50.8 KB)
Energy & Emissions
Museum Energy & Emissions policy PDF (50.0 KB)
Ethics
Ethics policy PDF (66.1 KB)
Health and safety
Health and safety policy PDF (63.3 KB)
Procurement
Records management and personal data
Data Protection Policy PDF (33.5 KB)
- Information charter
Archives and Records Management policy PDF (88.2 KB)
Personal Information Promise PDF (1.2 MB)
Third Party Engagement
Third Party Engagement policy PDF (65.9 KB)
For further information on Museum policies and procedures, you can email us.
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Over three million people visit the Museum each year, more than the population of London when the Museum was built, in 1881