The Natural History Museum
Annual Report 2002|03
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collections / Exhibitions / Sharing
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our assets / Utilizing our assets
Managing our assets
We are creating a more
integrated, streamlined and customer-focused organization.
Museum staff are responsible for ensuring that we make the best
possible use of our assets.
We are the custodians of one of London's best-loved buildings and we are
fortunate enough to have an exceptional resource of highly skilled and
Following the senior management restructuring completed in early 2002,
we are creating a more integrated, streamlined and customer-focused organization.
Estates Management, Gallery Management, Visitor Commerce and Visitor Services
teams have been brought together within the Visitor & Operational
Services Group. The Communications & Development Group has also been
reshaped, with a new management position created for Special Projects
and Innovation and Head of Business and Commercial Strategy.
A wide-ranging leadership
development programme was initiated in autumn 2002, to foster a stronger
team-working culture and address key organizational issues. We are developing
a project management methodology that can be applied consistently across
the Museum, and we defined our corporate values. These will guide us towards
the goals we have set for ourselves in the 2010 Vision - to build upon
our understanding of the natural world, to communicate our knowledge to
larger and broader audiences,and to strengthen our position as one of
the UK's top visitor attractions.
The Human Resources Group is reviewing health and safety procedures, and
in 2002 it acquired new database software to provide better information
and improved service to staff and job applicants. The policy of free entry
and the opening of Phase One of the Darwin Centre resulted in an increase
in staff numbers from 863 to 970 (including part-time staff).
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