Contact and enquiries

Contact the Museum

Natural History Museum
Cromwell Road
London SW7 5BD
UK

General enquiries

  • Switchboard: +44 (0)20 7942 5000 (9.00-17.50 Monday - Sunday)
    Contact us by email
  • Main information desk: +44 (0)20 7942 5011 (10.00-17.50 Monday - Sunday)
  • Customer services: +44 (0)20 7942 5511 (10.00-18.00 Mon-Fri)
    Contact us by email

For the Natural History Museum at Tring, see the Natural History Museum at Tring contact and enquiries page.

Ticket and product enquiries

  • Gifts, books and other retail products: see website, send us an email or call us on +44 (0)20 7942 5494.
  • Tickets: see website, send us an email or call us on +44 (0)20 7942 5725.
  • Group bookings: see website, send us an email or call us on +44 (0)20 7942 5725.

Lost property

Email us or leave a message on +44 (0)20 7942 5660 with your name, contact details, a description of the item and when you visited the Museum. We keep items for 28 days.

Feedback and Complaints

To give us feedback or to make a complaint about your visit to the Natural History Museum call us on +44 (0)20 7942 5511 or email (10.00-18.00 Mon-Fri) or use the online visitor feedback form.

Identification and general science

Commercial enquiries

  • Venue hire: see website, send us an email or give us a call on +44 (0)20 7942 5434.
  • Filming: see website or send us an email.
  • Publishing: see website, send us an email or call us on +44 (0)20 7942 5071.
  • Picture library: see website, send us an email or call us on +44 (0)20 7942 5376 or 6547.
  • Photography: see website, send us an email or call us on +44 (0)20 7942 5500 or 5376.
  • Licensing (retail): see website, send us an email or call us on +44 (0)20 7942 5652.

Other useful contacts

  • Job vacancies: see website.
  • Volunteers and work experience: see website or email or call us on +44 (0)20 7942 6048.
  • Donations: see website or email.
  • Press Office see website or email or call us on +44 (0)20 7942 5654.
  • Looking for Down House info? Try here.

Education enquiries

  • Please visit the Education section of the website for full details of what’s on offer for schools.
  • To book a school visit call +44 (0)20 7942 5555 or submit a booking enquiry online.
  • For enquiries about Teachers CPD courses, adult education courses and more, call +44 (0)20 7942 5555.

Science staff enquiries

Library and Archives enquiries

Corporate enquiries

  • Freedom of information enquiries: see website or email (NB Freedom of information enquiries will not be accepted over the phone).
  • Health and Safety: email.