(Dandelion pollen grain, Taraxacum officinale) The scientific study of pollen is called palynology and can be used by forensic scientists to discover clues at crime scenes.

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Contact and enquiries

Contact the Museum

Natural History Museum
Cromwell Road
London
SW7 5BD
UK

General enquiries

  • Switchboard +44 (0)20 7942 5000 (9.00-17.50 Monday - Sunday)
    Contact us by email
  • Main information desk +44 (0)20 7942 5011 (10.00-17.50 Monday - Sunday)
  • Customer services +44 (0)20 7942 5511 (10.00-18.00 Mon-Fri)
    Contact us by email

 

For the Natural History Museum at Tring, see the Natural History Museum at Tring contact and enquiries page.

 

Lost property 

To enquire about lost property call us on +44 (0)20 7942 5660 or email us (messages are checked daily)

Once identified, lost property items will be returned to their owners. We return items twice a week on Wednesday and Saturday.

 

Feedback and Complaints

To give us feedback or to make a complaint about your visit to the Natural History Museum call us on +44 (0)20 7942 5511 or email (10.00-18.00 Mon-Fri) or use the online visitor feedback form

Identification and general science

  • Identification and general science enquiries see our Identification forums
  • Scientific enquiries see website
  • Science consulting see website

Purchase enquiries

  • Buy online from the Museum shop see website or email us or call us on +44 (0)20 7942 5494
  • Tickets see website or email us or call us on +44 (0)20 7942 5725
  • Group bookings see website or email us or call us on +44 (0)20 7942 5725

Commercial enquiries

  • Publishing see or email us or call us on +44 (0)20 7942 5071
  • Picture library see website or email us or call us on +44 (0)20 7942 5401/5323
  • Photography see website or email us or call us on +44 (0)20 7942 5401/5323
  • Conferences and events see or email us or call us on +44 (0)20 7942 5434.

Other useful contacts

  • Job vacancies see website
  • Volunteers and Work experience see website or email or call us on +44 (0)20 7942 6048
  • Donations see website or email
  • Press Office see website or email or call us on +44 (0)20 7942 5654
  • Looking for Down House info? Try here

Education enquiries

  • Advanced group bookings see or call +44 (0)20 7942 5555
  • Teachers CPD courses call +44 (0)20 7942 5555
  • Adult education, field studies, courses and tours call +44 (0)20 7942 5555

Science staff enquiries

Library enquiries

Archive enquiries

Corporate enquiries

  • Freedom of information enquiries see website or email
    (NB Freedom of information enquiries must be in writing)
  • Health and Safety email
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